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Once a shipment has been made you will get an email with your tracking information. Detailed tracking is available on our website via https://watchband.direct/apps/trackorder.

Yes, we do offer free shipping on all orders above $39 order value.

USPS only reflects the tracking status for the last miles once the shipment has been cleared by US customs and was injected into the USPS delivery network. Since your product is shipped from overseas with a delivery time of up to three weeks, the majority of tracking events will be trackable via our onsite tracking system https://watchband.direct/apps/trackorder or directly via https://global.cainiao.com.

If you need to change details for your order after you placed it, we encourage you to give us the updated details as soon a possible. As soon as orders have been shipped or processed by the warehouse, changes are no longer possible.

If you want to exchange your products for another design or a completely different band, we will start with processing a standard return and ship out the exchange products, once the original return has been processed by our return warehouse.

Yes, we will never charge you for a return.

Refund will be issued once your return has been processed by our return warehouse. This usually takes 2-3 days after arrival of your return.

Discounts will be deducted when refunding your order if they no longer apply to your order after returning selected items. Order wide discounts will be credited to your products pro-rata while individually discounted products will be refunded before non discounted products.

Refunds will be credited to the payment method used for your original order.

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We offer a wide variety of watch bands, including leather, stainless steel, rubber, and silicone. We also have a selection of classic, vintage, and modern styles to choose from.

Most watchbands can be changed without specialized tools, however we suggest using the correct watch tools if you are inexperienced with changing watchbands in order to prevent damages to your timepiece.

For classic watchbands we always include springbars with your watch straps.

Installing a new watch band can vary depending on the type of watch and band you have. We recommend consulting the watch's manual or searching for a tutorial on the specific watch and band you have.

Care for your watch band will depend on the type of band you have. For leather bands, we recommend treating them with a leather conditioner and avoiding getting them wet. For stainless steel bands, we recommend cleaning them with a soft cloth and mild soap. For rubber or silicone bands, we recommend cleaning them with mild soap and water and avoiding prolonged exposure to sunlight.