Shipping Policy

watchband.direct Shipping Policy

1. Order Processing Time

All our orders are processed and shipped out within 3-5 business days. In cases of international shipments processing cas take longer due to customs preparations. Your overall delivery time won't be affected by processing times.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 24 to 48 hours for the tracking information to update.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order.

We provide shipping with tracking information - all orders are shipped free from 39$ order value.

The shipping methods and delivery times per region are represented by the following table:

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

4. Shipping Restrictions

Sadly, we are unable to ship your order to a PO BOX.

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at support@watchband.direct